Shipping policy

Shipping Policy

Order Processing Times

• Orders are processed within 1-3 business days. During busy periods like Black Friday or the holiday season, processing may take up to 5 business days. We appreciate your patience as we prepare your order!

Shipping Times

• We ship from Switzerland to all countries. Delivery times vary depending on your location:
  • Orders within Switzerland: arrive within 1-3 business days.
  • Orders within the European Union: arrive within 7-14 business days.
  • International orders: may take longer depending on the destination.

Shipping Costs

• Orders over €90 qualify for free shipping.
• Orders below €90 will incur shipping costs calculated at checkout based on the destination and package weight.
• No customs fees on deliveries within the European Union and other destinations.

Tracking Your Order

• After placing your order, you will receive an email with a tracking number once your order has been shipped.

Contact Us
If you have any questions about shipping or need assistance, feel free to reach out to us at contact@kaito.global.